Terms

Product

1. Pictures of the items displayed on the website may vary from the true color / quality / size of the product. To ensure you are satisfied with our products, please:
i) Buy samples before ordering online;
ii) Come to the showroom to see and feel the product yourself

 

We are not responsible if you are not satisfied with the product once you receive the product.

Reservation & Invoice

1. Minimum order is 100pcs for printed and package items, while 50pcs for non-print and existing stock.

 

2. Written design for prints will be determined solely by our designers; font type, font size, font color and design. If you want to use your own design, you can send a picture to a Sales Officer, but we are not responsible if there is an error in the result. Design / word is not allowed to be changed after a deposit has been made.

 

3. For certain doorgifts, you are allowed to request a doorgift color according to the theme of the event, but it is subject to the stock that we have.

 

4. Make sure all the booking information in the invoice is complete & correct before the deposit payment is made. Reservation made can not be changed or canceled after a deposit is made. Our operations will only process your order based on the information provided in the last invoice.

 

5. We will not be liable for any mistakes that may arise from changes made by the customer after the deposit payment is made (even if it has been agreed upon by the Sales Officer). Sample pictures that you receive from our Sales Officers should not be referenced in the event of any errors once your order has been processed.

 

6. The normal process takes + -8 weeks (preorder) or +- 1 month (ready stocks) from the date the deposit received / approve the design (if any), subject to changes.

Postage

1. The following courier is used for the following areas;

  • Peninsular Malaysia – Skynet
  • Sabah & Sarawak – Domestic post / Poslaju
  • Brunei & Singapore – International Post

 

2. Once we attempt to minimize the risk of damage by following the packaging SOP for good posting, we will not be liable in the event of any damage or loss during the posting process.

Refund

1. Money deposit can not be refunded.

 

2. Under certain circumstances for acceptable reason, a refund may be made (after the agreed discussion) under the following conditions:

i) The posted product must be returned within 7 days from the date of collection / receipt;
after which any claim will not be entertained.
ii) Shipping costs for returning goods shall be borne by the customer.
iii) Money will be refunded once we receive the item we want to return.

 

3. A walk-in customer who picks up their own order in the warehouse should check the reservation before making the balance payment and signing the Delivery Order (DO). Any claim will not be entertained after that.

Unauthorized Reserve

1. You are required to pay the balance and take your order at the store (for walk-in customers) within 2 weeks after your booking is ready. We will not be liable for any damages and loss of your booking as long as it is under our care after a period of 2 weeks of notification. Your reservation will be canceled one month later.

 

Please note that this transaction is based on the principle of kephaashatian (Redha) of both parties.

WhatsApp chat